Which route to use
| You want to | Use |
|---|---|
| Get a new ID or a demo ID on any of the five exchanges | WhatsApp desk |
| Sort out a login, deposit or withdrawal | WhatsApp desk |
| Ask for the current minimum, route or timing | WhatsApp desk, which confirms the figure in the chat |
| Report a copycat site or number | Either; email if you want it on record |
| Point out a mistake on a page | |
| Ask about privacy, terms or how the site is run |
The WhatsApp desk
One number serves Skyexchange, Laser247, Lotus365, 11xplay and Reddybook, so open your message with the exchange you mean. Then say what you need in a line. If it's about an existing ID, paste the ID rather than retyping it. If it's a deposit, attach the screenshot. The WhatsApp page has messages you can copy for each situation.
The desk replies from the number you messaged, in the same chat. It does not call you, does not move you to another number and does not start conversations. If any of those happen, you are not talking to us.
Write to info@healerpreneur.com. Put the page address in the subject if it's about a page, or the copycat domain or number if it's a report. A screenshot helps more than a description. Replies come from the same address.
Email is not the place to ask for an ID. The ID is tied to the mobile number that requests it, which is why it only happens in the chat.
Never send these, on either route
- Your exchange password.
- Any OTP or verification code.
- Card numbers, CVV or net-banking credentials.
The desk never asks for them and cannot use them. Anyone who does ask is not the desk. Check the number against the official channels page and read the safety page before you reply.
Before you write
The help page sorts common problems into a table with what to have ready for each. Half the questions that reach the desk are answered there, and the other half go faster because the reader arrives with the exchange name, the ID and a screenshot already in hand.